We have just introduced a new Call Data Records (CDR) system in 3CX where we’ve streamlined CDR into a single table: cdr_output. We break down the old structure, reveal the new design, and spotlight the technical wins that are transforming how call data works. All of this and more are included in v20 Update 6 and this is what is empowering our new Grafana Integration to help you create custom reports, dashboards, alerting and more!
![Untitled-design-200×131[1]](https://www.bluechiptt.com/wp-content/uploads/2024/10/Untitled-design-200x1311-1-150x131.png "3CX V20, Update 3: A Powerful Upgrade for Your Business")
